Q: Are you trading company or manufacturer?
A: We are manufacturer. Our products are factory direct sales, many foreign friends come here to visit, welcome to come!
Q: Which kinds of batteries can we choose?
A: Our standard configuration is Leadacid battery, it also can use lithium battery according to customer's request .
Q: Will the machines come with accessories?
A: Yes,all the machines will be shipped with necessary accessories.
Q: How do you do after sales service?
A: All our machine comes along with user manual.If you meet any problem,we will send you picture or video to support immediately.We have a professional engineer team.
Q: How long it takes for lead time?
A: For sample, 3-5 days after payment; for bulk order, 7-15 days after deposit.
Q: Does your company accept custom-made?
A: Yes, we accept it, OEM and ODM supported.If you want to be our distributor or agent, we will become your reliable partner..
Q: What is your brand positioning?
A: We are the most influential cleaning equipment brand in China, with over 20 years of industry experience in the cleaning equipment industry. At the same time, we are also the only cleaning equipment brand with an overseas trademark, and CLEANHORSE is our overseas sub brand.
Q: What certificates do your machines have?
A: A: Our products have passed CE certification and ISO9001 certification. In addition, we can provide product certification according to the customer's needs.
Q: What is your warranty policy?
A: During the warranty period, we will send you a new one free of charge for any damage to accessories caused by non-human factors, except for consumables.
Q: What kind of packaging does your machine use?
A: Small machines are packaged in cardboard boxes, and large machines are packaged in wooden boxes. All packaging is sturdy and moisture resistant.
Q: Q:What gifts do you give to customers after they purchase the machine?
A: A:We will provide customers with free machine quick-wear parts, commonly used toolboxes, and gloves.