Sales and Service Policy of CleanHorse Brand
CleanHorse, as an overseas sub-brand of Tianjin, a leading brand in China's ground cleaning equipment industry, has over 20 professional equipment production lines.We can also integrate the domestic supply chain to provide overseas customers with high-quality and affordable cleaning equipment.
In addition to product quality and price, we also aim to provide reliable services for our overseas customers. Therefore, we have established a comprehensive sales and service system. Below, we will give you a detailed introduction to our sales and service system in this article.
1. Pre-Sales Service System
We have a pre-sales customer service team of up to 50 people who have extensive experience with the performance and applications of floor cleaning equipment. They can help you choose the right cleaning equipment and provide professional floor cleaning solutions.
Each pre-sales customer service representative must complete more than 3 months of professional training before starting their role, so you can fully trust their expertise.
In addition, after you place an order, they will promptly update you on the production status and logistics information, allowing you to stay informed about your order at all times.
2. 24-Hour Online Service System
To ensure that customers can reach us whenever they need, we have developed a 24-hour online service system to make sure our customer service team is always available to assist you.
We have set strict response times to guarantee timely communication:
Customer messages are answered within 5 minutes.
Professional cleaning solutions and quotations are provided within 30 minutes.
3. Complete Equipment Training Videos and User Manuals
Within 24 hours of receiving CleanHorse's cleaning equipment, you will also receive a complete training video to guide you through the first use of the equipment.
In addition, each machine comes with a detailed user manual for you to follow during operation.
If you encounter any issues while using your machine, you can contact our customer service team, and we will provide assistance promptly.
Within 24 hours of receiving CleanHorse's cleaning equipment, you will also receive a complete training video to guide you through the first use of the equipment.
In addition, each machine comes with a detailed user manual for you to follow during operation.If you encounter any issues while using your machine, you can contact our customer service team, and we will provide assistance promptly.
4. Professional After-Sales Service Policy
Our after-sales engineering team consists of more than 20 professionals, ready to provide you with expert support.
Our standard product warranty period is 2–3 years. During the warranty period, if any machine parts are damaged due to non-human factors, we will send you a replacement free of charge using the fastest available logistics service.
When we receive your after-sales request:
We will assess the condition of your machine and send you a diagnostic video.
Once the problem is confirmed, we will ship the replacement parts within 2 days.
After you receive the parts, we will send you an installation video. If you encounter any difficulties during installation, we can provide live video guidance until the machine is fully repaired.
Our goal is to minimize the time and cost impacts caused by machine issues for our customers.
5.Future Plans
We plan to establish our first overseas warehouses and after-sales service centers in North America, Europe, Oceania, and other regions. We believe that we will continue to focus on customer happiness and satisfaction in all our work.
CleanHorse
Make cleaning easier. Make the world a better place!
