1. Upon Receiving the Goods: Provide Acceptance Guidance to Prevent Using Faulty Equipment and Ensure Arrival Quality
When customers receive the floor scrubber, their biggest concerns are often "damage during transportation" or "missing accessories." At this stage, the supplier should guide them through the acceptance process to confirm that the equipment is in good condition before use, thus avoiding future disputes.
(1) Inspect the Appearance and Packaging to Detect Transportation Damage
Guide customers to check whether the packaging is intact.
For wooden boxes: confirm there is no damage or deformation and that the waterproof film is intact (especially for maritime shipments or rainy regions).
For cardboard boxes: check for signs of moisture or compression.
If the packaging is damaged, advise customers not to unpack immediately. They should take photos promptly, keep evidence, and contact the supplier for verification to clarify responsibility and facilitate logistics compensation.
After unpacking, carefully inspect the machine's appearance: check for scratches or dents on the body shell; ensure vulnerable parts such as the brush plate and squeegee are not deformed; and confirm that any glass components (if applicable) are intact.
For ride-on floor scrubbers, also check whether the seat is stable, the steering wheel moves smoothly, and the battery compartment door opens and closes properly. Customers may also use a multimeter to check battery voltage and connection status.
(2) Verify Accessories and Documents to Ensure Completeness
Have customers check all items against the parts list: spare brush plates, water tank filters, sealing rings, tools (wrenches, screwdrivers), charging cables, manuals, and warranty cards. If it's a customized model, confirm that all special accessories are included.
Remind customers to properly store documentation:
Keep the user manual near the machine for easy reference.
Fill in and stamp the warranty card, clearly indicating warranty terms (e.g., 2-year motor warranty, 3-year battery warranty) and after-sales contact information.
For international shipments, ensure relevant certification copies (CE, FDA, etc.) are archived for audits.
In particular, for EU customers, customs inspections may require supporting documents, so all necessary materials should be prepared in advance.
(3) Perform a Preliminary Test to Confirm Startup and Functionality
The final step in acceptance is to conduct a basic functional test.
Connect the power supply (or install the battery).
Check whether the control panel lights function normally.
Press the "start" button to test if the motor runs, the brush plate rotates smoothly, and the suction function operates properly.
Remind customers not to add detergent during the first test to avoid unnecessary waste before confirming normal operation.
For battery-powered models, also verify that charging works correctly, that charging efficiency and battery life are normal, and that battery specifications match those stated in the manual.
2. During Use: Provide Operational Guidance to Balance Efficiency and Safety
Improper operation often leads to poor cleaning results, machine failures, or even accidents. Suppliers should offer clear and structured operating guidance to help customers use the machine safely and efficiently.
(1) Basic Operation: Step-by-Step to Prevent Mistakes
Provide separate instructions for different models:
Hand-Push Floor Scrubber
Check that the clean water tank is empty and add clean water with the correct dilution ratio of cleaning agent (e.g., 1:100 to prevent corrosion).
Adjust the brush plate height (1–2 cm for epoxy floors, 2–3 cm for concrete floors).
Maintain a consistent walking speed to ensure uniform cleaning.
After use, turn off the brush switch, activate suction to remove remaining water, empty and rinse the dirty water tank, and finally power off the machine.
Before starting, fasten the seat belt and adjust seat height.
Keep speed under 3 km/h within facilities and slow down when turning to prevent collisions.
For large areas, follow an "S-shaped path" to minimize overlap and improve cleaning efficiency.
(2) Scene Adaptation: Adjust Based on Cleaning Needs
Different environments require different approaches. Suppliers should provide targeted recommendations:
Oil-Contaminated Areas (e.g., Auto Repair Shops):
Pre-spray degreaser and let it sit for 5 minutes before scrubbing. Use a steel wire brush plate, reduce water absorption speed, and ensure all wastewater is removed.
Dusty Areas (e.g., Construction Warehouses):
Clean large debris first to prevent clogging. Rinse the filter daily to maintain suction performance.
Low-Temperature Areas (e.g., Cold Storage):
For lithium-battery models, preheat for 10 minutes before startup to prevent low-temperature failure. Drain the tank after use to prevent freezing and cracking.
Also emphasize safety rules, such as:
Do not open the battery compartment while the machine is running.
Avoid spraying water directly on the control panel.
Steer clear of electrical wires and hoses to prevent crushing.
(3) Common Issues: Quick Diagnosis and Solutions
Providing customers with common troubleshooting tips reduces downtime:
Water Streaks After Cleaning:
Likely caused by a dirty or worn squeegee or a full sewage tank. Clean or replace parts and empty the tank.
Excessive Noise:
May result from debris in the brush or water entering the fan. Stop the machine, inspect, and clean. If the fan is affected, contact after-sales service.
Foaming or Overflowing in the Sewage Tank:
Usually caused by adding detergent to the clean tank but forgetting defoamer in the sewage tank. Remind customers to use both.
Short Battery Life:
Lithium batteries degrade from long overcharging-avoid charging after reaching 100%.
For lead-acid batteries, insufficient electrolyte may require adding distilled water.
